**LastUpdated:** [8/05/2025] This Privacy Policy describes how Free Corkage ("we," "us," or"our") collects, uses, and shares personal information of users("you" or "users") of our website athttps://www.freecorkage.hk/ (the "Website") and our mobileapplication Corkage Vip (the "App," and together with the Website,the "Services").
We collect several types ofinformation from and about users of our Services, including:
Information You ProvideDirectly:
- Account Information: When you create an account, we may collect your name, email address, password, phone number, shipping and billing addresses, and other contact information.
- Order Information: When you make a purchase, we collect details about the products you order, your payment information(processed by our payment processors), and shipping details.
- Customer Support: If you contact us for support, we may collect your name, email address, phone number, and the content of your communication.
- Marketing Communications: If you subscribe to our newsletters or other marketing communications, we collect your email address and preferences.
- User Content: Any reviews, comments, or other content you post on our Services.
- Surveys and Promotions: If you participate in surveys or promotions, we may collect your contact information and responses.
Information We Collect Automatically:
- Device Information: We maycollect information about your device, including the device type, operatingsystem, unique device identifiers, mobile networkinformation, and IP address.
- Usage Information: We collect information about how you use ourServices, such as the pages you visit, the products you view,the searches you conduct, the time and date of your access, and the duration ofyour visits.
- Location Information: With your consent, our App maycollect precise location data. You can typically disable location services inyour device settings.
- Cookies and SimilarTechnologies: We use cookies, web beacons, and other tracking technologies tocollect information about your browsing activities and preferences. This helps us personalize your experience, analyze trends, and administer the Services. You can manageyour cookie preferences through your browser settings.
Information We Collect From Other Sources:
- We may receive information about you fromthird
-party service providers, such as payment processors, shipping companies,and marketing partners.
- If you interact with our social media pages,we may collect information you make publicly available on those platforms.
We use the information wecollect for various purposes, including:
- Providing and Maintaining the Services: To operate our Website and App, process your orders, manage your account, and provide customer support.
- Personalizing Your Experience: To tailor content, recommendations, and offers to your interests and preferences.
- Processing Transactions: To process your payments and fulfill your orders.
- Communicating With You: To send you order confirmations, shipping updates, promotional emails (with your consent), and respond to your inquiries.
- Marketing and Advertising: To send you marketing communications about our products and services and display targeted advertisements on other platforms.
- Improving Our Services: To analyze user behavior, conduct research, and improve the functionality and design of our Website and App.
- Security and Fraud Prevention: To protect our Services and users from fraud, abuse, and unauthorized access.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
We may share your personal information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us with various operations, such as payment processing, shipping, marketing, data analytics, and customer support. These providers are contractually obligated to protect your information.
- Business Partners: We may share information with business partners to offer you joint products, services, or promotions.
- Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
You have certain rights regarding your personal information, depending on your location and applicable laws.
These rights may include:
- Accessing Your Information: You may have the right to request access to the personal information we hold about you.
- Correcting Your Information: You may have the right to request that we correct any inaccurate or incomplete personal information.
- Deleting Your Information: You may have the right to request the deletion of your personal information, subject to certain exceptions.
- Objecting to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. - Withdrawing Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
- Managing Cookies: You can typically manage your cookie preferences through your browser settings. To exercise these rights, please contact us at freecorkagehk@gmail.com. We may need to verify your identity before fulfilling your request.
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our Services are not intended for anyone under the age of 18 years old. Wedo not knowingly collect personal information from persons under this age. If you believe that we havecollected personal information underthe specified age, please contact us immediately, and we will take stepsto delete the information.
If you are accessing our Services from outside Hong Kong SAR, your personal information may be transferred to and processed in Hong Kong or other countries that may have different data protection laws than your country of residence. By using our Services, you consent to the transfer of your personal information to these countries.
Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our Website and App and update the "Last Updated" date. We may also notify you of significant changes by email or through a prominent notice on our Services. Your continued use of our Services after the posting of the updated Privacy Policy constitutes your acceptance of the changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Free Corkage, freecorkagehk@gmail.com.